Privacy Policy

Hi there! This is the official privacy policy for Goodwill Furniture Pvt. Ltd. We know "privacy policy" sounds boring and full of legal jargon, but we promise to keep it simple. Our main goal is to be open and honest about what information we collect when you visit our shop, why we collect it, and how we use it. Your trust is everything to us.

The Info We Need (And Why)

When you buy something from our store, we need some basic info to get your order to you. This is the stuff we collect:

  • Your Name, Email, and Shipping Address: We can’t ship your order without these! We also use your email to send you updates on your order (like “it’s shipped!”).
  • Your Phone Number (Optional): This is usually just for the shipping company in case they have trouble finding your address.
  • Payment Info: We do not see or store your credit card details. All payments are handled securely by our payment partners (like Stripe/PayPal/cashfree/Razorpay). They tell us “it’s paid!” and we get to work.
  • How You Use Our Site (Cookies): We use “cookies,” which are tiny files that help our website remember you. They do important jobs, like keeping items in your shopping cart. They also help us see how people use our site (like which pages are popular) so we can make it better.

How We Use Your Info?

Here’s the simple breakdown of what we do with your information:

  • To Fulfill Your Order: This is the main one. We use your name and address to pack and ship your items.
  • To Talk to You: We send emails about your order status or if there’s a problem.
  • For Marketing (Only If You Say Yes): If you sign up for our newsletter, we’ll send you emails about new products or sales. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email.

Who We Share Your Info With (And Who We Don't)

We will never sell your personal information to anyone. Period.

We only share your information with a few essential partners who help us run our business. They are not allowed to use your data for any other reason. These include:

  • Payment Processors: (e.g., Stripe, PayPal) to securely process your payment.
  • Shipping Companies: (e.g., USPS, FedEx, etc.) so they can deliver your package.
  • Website Platform: Our store is built on Shopify/WooCommerce, which helps us run the whole operation.

How We Keep Your Info Safe

We take security seriously. Our website uses standard security measures like an SSL certificate (that’s the little lock icon in your browser’s address bar) to encrypt your information and keep it safe from bad actors.

You're in Control

You have the right to know what information we hold about you. You can also ask us to correct or delete your personal information at any time. If you have any questions or want to make a request, just get in touch with us.

Changes to This Policy

We might update this policy from time to time if things change (like if we add a new payment method). If we do, we’ll post the new version right here on this page.

Have Questions?

If you have any questions at all about this policy or how we handle your information, please don’t hesitate to contact us.
Email us at: goodwillfurniturepvtltd@gmail.com

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